Terms of Service

These Terms of Service govern your use of the KAFOL website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Us

This online store is operated under the KAFOL brand.

Contact details:

KAFOL
11 Pensfield Park
Bristol, England
BS10 6LE
United Kingdom

Email: support@kafol.online

2. Online Store

You may use our website only for lawful purposes.

You must not use our website in a way that violates applicable laws, infringes the rights of others, interferes with the operation or security of the website, or attempts to obtain unauthorised access to our systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and prices are accurate.

However, colours and appearance may vary depending on your device or display settings.

We reserve the right to correct genuine errors or inaccuracies on our website.

Nothing in these Terms affects your statutory rights where a product is faulty, misdescribed, or otherwise does not conform to the contract.

4. Prices

Prices displayed on our website are shown in the currency indicated at the time of purchase.

Any applicable shipping charges or other charges payable by you will be displayed before you complete your order.

5. Orders

When you submit an order, you are making an offer to purchase the products in your cart.

After placing your order, you will normally receive an electronic confirmation.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment failure, incorrect pricing, product unavailability, or violation of these Terms.

If we cancel an order after payment has been collected and no goods are supplied, the relevant payment will be refunded.

6. Payment

Available payment methods are displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be performed by third-party payment providers.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Please ensure that the delivery information provided when ordering is accurate and complete.

8. Returns and Refunds

Returns, cancellations, and refunds are governed by our Refund & Return Policy and applicable consumer protection laws.

Nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded.

9. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, layout, and other original materials, is owned by or licensed to KAFOL and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, or commercially exploit protected content without appropriate permission.

10. Third-Party Services

Our website may use third-party services for functions such as payments, shipping, analytics, and ecommerce infrastructure.

Your use of certain third-party services may also be subject to the relevant provider's terms and privacy practices.

11. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may update, maintain, suspend, or modify parts of the website when reasonably necessary.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements.

The version published on our website at the relevant time will apply, subject to applicable law.

14. Governing Law

These Terms are governed by applicable laws of the United Kingdom.

If you are a consumer, you may also benefit from mandatory protections provided by the laws applicable to you that cannot legally be excluded.

15. Contact

Questions regarding these Terms can be sent to:

support@kafol.online

KAFOL
11 Pensfield Park
Bristol, England
BS10 6LE
United Kingdom

Last updated: 31 August 2026