Política de envío

Shipping Policy

Thank you for shopping with KAFOL. This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of unusually high demand, promotions, or holidays, processing may take slightly longer.

Estimated Delivery

Estimated delivery times are displayed during the purchasing process where available.

Delivery times are estimates and may vary depending on the destination, carrier availability, customs procedures, public holidays, weather conditions, and other circumstances outside our reasonable control.

Unless otherwise agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable conditions will be displayed on our website or during checkout.

Order Tracking

When tracking is available, customers will receive tracking information by email after their order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact support@kafol.online as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.

Delayed Orders

Occasional carrier or logistical delays can occur.

If your order has not arrived within the expected delivery timeframe, please contact us at support@kafol.online with your order number so that we can investigate.