Return and Refund Policy

Last Updated: October 15, 2026

At MONVER, we are committed to providing a transparent and satisfactory shopping experience.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a voluntary return, items must be unused, unworn, in their original condition, and returned with original tags and packaging where applicable.

To initiate a return, contact us at service@monver.online with your order number and reason for the return.

Return Instructions

Our customer support team will review your request and provide return instructions and the appropriate return shipping address.

Please do not send items to our business contact address without receiving return authorization.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly.

Provide your order number, a description of the issue, and photographs if available.

We will review your request and provide an appropriate remedy, such as a replacement or refund, consistent with applicable consumer protection laws.

Return Shipping Costs

Customers are responsible for return shipping costs for voluntary returns due to personal preference, size selection, or a change of mind.

For confirmed defective, damaged, or incorrect products, MONVER will cover reasonable return shipping expenses where appropriate or required by law.

Refund Processing

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional processing time.

Exchanges

To request an exchange, contact service@monver.online.

Exchanges are subject to product availability.

Non-Returnable Items

Certain products may be excluded from voluntary returns, including:

• Gift cards

• Personalized or custom-made products

• Used or damaged items outside applicable legal protections

• Certain hygiene-sensitive products where disclosed before purchase

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has already shipped, the return process may apply.

Contact Information

MONVER

Website: https://monver.online

Email: service@monver.online

Phone: +1 (212) 695-3563

Address: 38 W 32nd St, #603, New York, NY 10001, United States

Nothing in this policy limits consumer rights available under applicable law.