Política de reembolso

Refund & Return Policy

At KAFOL, we want you to be satisfied with your purchase. This Refund & Return Policy explains your rights and the process for returning an item or requesting a refund.

14-Day Cancellation Right

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods without providing a reason, subject to applicable exceptions under UK law.

To exercise your right to cancel, please contact us at support@kafol.online within 14 days of receiving your order.

After notifying us of your cancellation, you must return the goods to us within 14 days.

Return Eligibility

To help us process your return efficiently, items should be returned in the same condition in which they were received, with any original packaging, labels, and accessories where reasonably possible.

You may inspect and handle the goods as you would reasonably be permitted to do in a physical shop. If the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, we may make an appropriate deduction from the refund where permitted by law.

Please contact us before returning any item so that we can provide the appropriate return instructions.

How to Request a Return

To request a return, email:

support@kafol.online

Please include:

Your full name
Order number
Email address used for the order
The item(s) you wish to return
Reason for the return, if applicable

We will respond with return instructions and the appropriate return address.

Please do not send products back without first contacting us.

Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for the direct cost of returning unwanted goods.

If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible at support@kafol.online with your order number and relevant photographs where appropriate.

Nothing in this policy limits your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.

Refunds

Once your returned item has been received and inspected, we will notify you regarding your refund.

Where a refund is due following the exercise of your statutory cancellation right, it will be processed within the timeframe required by applicable UK law.

Refunds will normally be issued to the original payment method used for the purchase.

Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional delivery cost.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like a different size, colour, or product, please contact us at support@kafol.online. Availability cannot be guaranteed.

Exceptions

Certain products may be excluded from the statutory cancellation right where permitted by law, including, where applicable:

Personalised or custom-made goods
Goods that deteriorate or expire rapidly
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
Other products specifically excluded from cancellation rights under applicable law

These exclusions do not affect your rights where goods are faulty or not as described.